FAQ

Frequently Asked Questions

Find answers to our most commonly asked questions about products, orders, shipping, returns, and more.

How long does shipping take?

USA orders typically arrive within 3–7 business days after processing. International orders may take 7–15 business days depending on the destination.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Are your wigs made with human hair?

Product details vary by item. Please check the individual product description for specific information about hair type and materials.

Do you offer returns?

Yes. Please review our Return & Refund Policy for eligibility requirements and instructions.

How can I track my order?

Once your order ships, you will receive a tracking number by email. You can also visit our Track My Order page.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes or cancellations may not be possible.

Do you ship internationally?

Yes, we offer international shipping to selected destinations. Shipping times and fees vary by location.

How do I choose the right wig?

We recommend reviewing the product details, hair length, texture, density, and cap information on each product page. If you need assistance, please contact our customer support team.